Identity Theft

Identity theft is a problem consumers think about more today with the increased use of Online Banking, online purchases, and debit cards.

Overview

Identity theft is a problem consumers think about more today with the increased use of Online Banking, online purchases, and debit cards. With the increased use of electronics and technology, Online Banking can actually help you prevent identity theft.

A recent study by the Better Business Bureau shows that the average loss from identity theft via a consumer using Online Banking was $511. The average loss for a consumer relying only on paper statements was $4,543. By reviewing your account transactions throughout the month, instead of waiting on monthly statements, you can take an active stance to prevent identity theft from happening to you.

One Bank of Tennessee offers e-statements. You can sign up for e-statements by filling out the application after you login to your Online Banking account. If you have any questions, please contact a One Bank of Tennessee representative.

  • Do not give out account information over the phone unless you initiate the phone call. If a Bank representative calls you, you can call the representative back at (931) 528-5441.
  • Review your account transactions throughout the month, and look at your statement monthly for unauthorized transactions. Contact the Bank immediately to report suspicious transactions on your bank account.
  • Convert your monthly statements from paper to electronic to decrease identity theft through the mail.
  • Do not choose PINs associated with personal information such as birth dates or anniversaries.
  • Use the Secure Message Center to contact the Bank concerning confidential matters instead of sending an email.

If You Suspect You’re a Victim of Identity Theft

Identity theft occurs when someone uses your personal information such as your name, Social Security number, credit card number, or other identifying information, without your permission to commit fraud or other crimes. If you suspect you are a victim of identity theft, you should do the following:

  • Report the theft to the four major credit reporting agencies:
    Equifax Experian Trans Union Telecheck
    PO Box 740241
    Atlanta, GA 30348
    (800) 685-1111     		PO Box 2002
    Allen, TX 75013
    (888) 397-3742     		PO Box 6790
    Fullerton, CA 92834-6790
    (800) 888-4213     		PO Box 6806
    Hagerstown, MD 21741-6806
    (800) 710-9898
  • Request they place a fraud alert and a victim’s statement in your file.
  • Request a FREE copy of your credit report to check whether any accounts were opened without your consent.
  • Request the agencies remove inquiries and/or fraudulent accounts stemming from the theft.
  • Notify your bank(s) and ask them to flag your account.
  • Contact your local police department to file a criminal report.
  • Contact the Federal Trade Commission to report fraud at 1-877-IDTHEFT.

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